About the shop
Hot rods are spelled right into how this shop runs
Lug Nutz Automotive is local, family owned and run out of 401A Old Mill Road in Cartersville. Matt Sagby leads the floor and the custom bay, and Shay is the name customers ask for at the counter, over and over, when they write a review. Between them and the rest of the team there is more than 20 years of technician experience across every make and model that rolls through the door, from a daily commuter to a project that has been sitting in a garage for a decade. See what that looks like on the services page, or get in touch about your own vehicle.
Not a slogan on the wall
Seven words the shop actually runs on
Hot rods are the heart of this business, and at some point the team decided the word itself should double as how they treat customers and each other. H-O-T-R-O-D-S is not decoration. It is the same seven values below, applied to every repair, every estimate and every conversation at the counter.
Honesty
It starts here, and everything else on this list depends on it. The shop wants a relationship with you and your vehicles that lasts for years, and that only works if what you are told about your car is the truth, every time.
Options
You get options here, on parts prices and on payment plans, so you are in the driver's seat while a repair is decided, not just while you are driving home afterward.
Trust
Trust gets earned by being direct, open and honest in the conversation itself, not just in the invoice at the end of it. That is the standard for every call and every estimate.
Respect
Every person who walks through the shop door gets the same respect, and so does their vehicle. The team expects the same back, which is a small thing to ask and it makes the whole shop work better.
Originality
This is where the hot rod work lives. The shop takes real pride in custom repairs, and if you have a project car you have been wanting to take on, they will help you get there without pretending it has to break the bank.
Dependability
A fleet that can only come in on the weekend, a reminder before the next oil change is due, a vehicle left in the drop box overnight. Dependability means the shop is built to handle the schedule you actually have, not the one that would be easiest for them.
Support
Support for the people on the team, support for the customers who keep coming back, and support for Cartersville, Euharlee and Taylorsville, the towns this shop actually serves.
What that backs up
Where the creed shows up day to day
The shop takes part in the Certified Auto Repair nationwide warranty program, a 24 month, 24,000 mile warranty with complimentary roadside assistance on qualifying service and repair. New customers get 10% off their first visit, and there is a standing 10% military discount. The shop will work with your insurance company directly, and calls and emails get a reply by the next business day at the latest.
There is a 24/7 key and fob drop box at the entrance for whenever the shop is closed, and 24 hour towing if the vehicle cannot get here on its own. Inside, there is a waiting room with a television and complimentary soda and water while the team works. None of that is new. It is the same Honesty, Options, Trust, Respect, Originality, Dependability and Support the shop names for itself, just written out as policy instead of a letter.
The shop serves Cartersville, Euharlee and Taylorsville, and the people who actually bring their vehicles in have said as much themselves. Browse what the bays handle or send the details on your own vehicle.